Cookies Policy

The company LODOS DEL MAR MENOR S.L. and website: www.lodomar.com expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

  • Statistical information about the web use.
  • User’s login in order to keep the web session active.
  • Preferred web format when browsing from mobile devices.
  • Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
  • Information about advertisements shown to the user.
  • Information about surveys the user has completed.
  • Data about the connection to social networks (for users who access using their Facebook or Twitter account).
Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below: How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Within 'Options' click 'Privacy'.
  3. Select 'Allow the use of cookies'.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Ensure that your 'Privacy' security level is set to medium or below.
  3. If the Internet settings are not set to medium level than the cookies will be blocked.
Mozilla Firefox
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Select the 'Privacy' icon.
  3. Click 'Cookies' and select 'Allow sites to set cookies'.
Safari
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
  3. Click 'Save'.
Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
  1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
  2. Scroll down until you see 'Cookies' just below 'Receiving files'.
  3. Select the 'Never ask' option.
Safari for Mac OS X
  1. Go to 'Safari' and select 'Preferences' on the navigation bar.
  2. Click the 'Security' tab and select the option 'Allow cookies'.
  3. Select the option 'Only from site you navigate to'.
Mozilla and Netscape for Mac OS X
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
  2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
  3. Select 'Enable cookies for the originating web site only'.
Opera
  1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
  2. Select 'Preferences' and click the 'Advanced' tab.
  3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Conditions of Reservation

The contracting and use of services with Lodos del Mar Menor S.L. (Hotel Lodomar Spa & Talasoterapia) imply the acceptance of these conditions, in which you declare and accept: to be of legal age (over 18 years old) and to have the necessary legal capacity to contract the services offered.

 

1. The reservation is guaranteed until 12 a.m. on the day of arrival. If you are going to arrive later, please call the hotel. Otherwise, the hotel may cancel your reservation.

2. Reservations for direct payment at the hotel must be guaranteed with a credit card or a deposit.

3. It is essential to present the The ID card/passport of all persons who will be staying at our establishment upon arrival, as well as provide the necessary details of all guests (phone number or email, postal code, relationship...) during check-in..

4. The minibar in all rooms will remain empty, but will be connected to the power in case any guest wishes to use it.

5. The apartments do not have lifts and can either be ground floor or first floor.

6. Child discounts are subject to proof of age on arrival at the hotel (ID card, family book or passport).

7. Baby: 0 to 2 years in cot. Cot on request. It is necessary to confirm availability with the hotel at the time of booking.

8. Child: 3 to 12 years old. They will always share a room with at least one adult.

9. The room is available from 2 p.m. on the day of arrival until 12 p.m. on the day of departure.

10. The apartments have the following opening hours: - High occupancy season (from June to September, both inclusive, Easter, May Bank Holiday and Constitution Bank Holiday): from 3 p.m. on the day of arrival until 11 a.m. on the day of departure. - Rest of the seasons: from 2 p.m. on the day of arrival until 11 a.m. on the day of departure.

11. The apartments are equipped with kitchen utensils and linen, but ALL personal hygiene and cleaning products (including cloths, dishcloths, sponges, etc.) must be provided by the guest.

12. The apartments will be cleaned before the keys are handed over. Sheets and towels will be provided and will be changed every 3 days. For stays of more than 7 nights, the apartments will be cleaned as usual after 7 days.

13. Special requests are not confirmed (number of rooms, floors, location, type of bed, etc.). They will be taken into account, but are always subject to the availability of the hotel.

14. The type of room reserved is indicated in the confirmation of your reservation and will be assigned upon arrival. If you would like a superior room or a room with a view, please check with the hotel for availability and supplement.

15. The confirmed rate is valid for the number of nights booked. In case of early departure, the hotel reserves the right to charge the total amount of the stay.

16. For stays in apartments: the establishment reserves the right to retain an amount as a deposit to cover possible damages. Once the condition of the apartment has been checked after departure, it will be returned.

17. The Restaurant offers the option of buffet. Drinks are not included in the meals. The hotel reserves the right to serve a varied menu in the restaurant or cafeteria when the number of diners is less than 30.

18. In case of booking treatments or packages that include Spa services we inform you that:

- The hotel will automatically assign times at the time of booking.

- In the event of not receiving any other indication from you, these will be the definitive times and it is the client's responsibility to arrive at the stipulated time, which will be confirmed at reception upon arrival at the hotel.

- The hotel will do its utmost to accommodate guests' requests, so it is important to communicate them as soon as possible to the Spa center.

- We remind you that for all Spa services (including the circuit) an appointment is required.

- To access the water area (Spa) it is compulsory to wear a swimming pool cap, flip-flops and swimming costume. It is recommended to use swimming goggles due to the high salinity of the water.

 

Payment terms

The hotel will request full payment of the reservation upon arrival, admitting Visa, Euro/Master Card, Red 6000 and Maestro credit cards. The reservation is guaranteed by credit card. In the event that the client does not appear at the hotel or cancel after the deadline, HOTEL LODOMAR will have the right to charge the expenses (see the cancellation policy).

* Standard Rate (payment in hotel): The hotel will charge in advance the first night of your stay, according to season. Specified below:

 

 

· For Hotel Reservations:

- If your reservation is for a date within the following ranges: from 22/09/2024 to 30/12/2024, from 01/01/2025 to 16/04/2025, from 20/04/2025 to 29/05/2025, and from 21/09/2025 to 30/12/2025, the hotel will charge the amount corresponding to the first night starting 2 days before the arrival date.

- If your reservation is for a date within the following ranges: from 31/05/2024 to 20/06/2024, from 01/09/2024 to 21/09/2024, from 17/04/2025 to 19/04/2025, from 30/05/2025 to 19/06/2025, and from 31/08/2025 to 20/09/2025, the hotel will charge the amount corresponding to the first night starting 3 days before the arrival date.

- If your reservation is for a date within the following ranges: from 21/06/2024 to 31/08/2024 and from 20/06/2025 to 30/08/2025, the hotel will charge the amount corresponding to the first night starting 5 days before the arrival date.

 

· For Apartment Reservations:

- If your reservation is for a date within the following ranges: from 22/09/2024 to 30/12/2024, from 01/01/2025 to 16/04/2025, from 20/040/2025 to 28/05/2025, and from 21/09/2025 to 30/12/2025, the hotel will charge the amount corresponding to the first night starting 2 days before the arrival date.

- If your reservation is for a date within the following ranges: from 31/05/2024 to 20/06/2024, from 01/09/2024 to 21/09/2024, from 17/047/2025 to 19/04/2025, from 30/05/2025 to 19/06/2025, and from 31/08/2025 to 20/09/2025, the hotel will charge the amount corresponding to the first night starting 5 days before the arrival date.

- If your reservation is for a date within the following ranges: from 21/06/2024 to 31/08/2024 and from 20/06/2025 to 30/08/2025, the hotel will charge the amount corresponding to the first night starting 7 days before the arrival date.

 

 

SPECIAL POLICY FOR RESERVATIONS FROM DECEMBER 31st IN HOTEL AND APARTMENTS:

The hotel will charge 100% of the amount of the night of December 31st 15 days before the date. This amount will not be refundable.

 

Cancellation policy

1. It is possible to cancel the reservation free of charge 2 to 4 days before the arrival to the hotel and 2 to 7 days if you book an apartment. Always subject to the conditions it includes according to season, and as long as you have not chosen the non-refundable rate.

2. If the reservation is cancelled outside the free cancellation period, the hotel will have the right to charge 100% of the first night.

3. No Show and Unexpected Departure: The hotel will charge 100% of the stay not enjoyed.

4. Any modification of date, number of nights reserved, or number of guests, may lead to a change in the rate.

 

For reservations of Spa treatments:

- Notifying at least 24 hours in advance at the time of service: no charges.

- In case of no-show 100% of the service would be charged. For treatments already included in the accommodation package:

- In case of no-show or requesting a change of time or date less than 24 hours in advance, the hotel does not guarantee availability.